Refund policy

Return & Refund Policy

Return Requirements for Eligible Items
If we approve a return or replacement for a non-custom item:

  • All tags must still be attached

  • Item must be unworn, unwashed, and in original condition

  • No makeup, deodorant stains, animal hair, or odors

Items NOT Eligible for Return

  • All made-to-order or personalized items (final sale)

  • Any item purchased with a coupon/discount of 25% off or more

  • Sale or clearance items

  • Items marked down or discounted greater than 25% from the original price (including BOGO items)

  • Gift cards

Return Window

  • Eligible items must be returned within 14 days of delivery.

  • Returns requested after this window will not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.

  • We recommend using a trackable shipping service. We are not responsible for returns lost in transit.

Refund Method

  • Approved refunds will be issued to the original form of payment within 5–7 business days of receiving the return.

  • In some cases, we may offer store credit instead of a refund.

Defective or Damaged Items
If your item arrives damaged or defective, please contact us within 3 days of delivery with:

  1. Photos of the defect or damage

  2. Your order number

  3. A brief description of the issue

If we are not notified within this timeframe, the item will no longer qualify for a return or replacement.

We are not responsible for damages caused by improper washing, handling, or normal wear and tear.

Thank you for supporting our small business! 💛